This website is intended for healthcare professionals
This website is intended for healthcare professionals
Associate Professor, Birmingham Law School, University of Birmingham
History has not served the NHS complaints system well. There have been many reports about NHS complaints going back to 1994 and the Wilson report, Being Heard, saying the same or similar things about...
The NHS and other patient safety stakeholder organisations have been consistent over the years in producing well-thought-out and articulate patient safety policy plans while at the same time major...
‘HEE will work with NHS Improvement and NHS England to produce the best informed and safety-focused workforce in the world. Developing a consistent national patient safety syllabus to apply across a...
‘Hundreds of families whose babies died or were seriously injured at the Shrewsbury and Telford Hospital Trust do not even know their cases have been identified for investigation in the biggest...
There seems to be no shortage of reports looking at urgent and emergency care provision and how to make good, how to re-cast service provision in the face of demand on resources. The problems facing...
The CQC (2019) presents a useful and real-time picture of health and social care in England. The report looks at trends and shares examples of outstanding, good and poor care practices. Like all CQC...
What is worrying is that when we look at patient safety policy developments and initiatives such as World Patient Safety Day the general public does not seem to know much about the problem. This is...
‘World Patient Safety Day provides a focal point for healthcare and patient safety bodies, all over the world, to recognise the work they are doing and to share intelligence and resources with other...
In 2018/2019 the CQC carried out more than 17 000 inspections across all sectors. These inspections included first inspections, re-inspections and focused inspections. There were 3903 inspections of...
‘… which dispute the idea that the NHSLA resolves claims “as quickly and cost-effectively as practicable,” and argue instead that the NHSLA often fails to settle cases proactively and is therefore...
NHS Resolution has just published guidance on ‘Being fair: supporting a just and learning culture for staff, patients and carers following incidents in the NHS’ (Chaffer et al, 2019)..
NHS patient safety policies come and go, accompanied by the creation of new NHS organisations, policy refinement and repeated calls to arms for NHS staff to embrace the concept of a patient-centric...
All nurses and doctors must demonstrate a reasonable personal patient safety updating regimen within their own clinical practice areas. The codes of professional conduct require reflective, safe,...
‘Professional and/or geographic isolation. Weak leadership. Interpersonal, and sometimes inter-professional, conflict. Failures in communication. A reluctance to listen to patients, families and...
NHS Resolution (formerly the NHS Litigation Authority) has excellent patient safety and clinical negligence resources and learning materials, and should be viewed as a priority resource. The...
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