As a clinical nurse specialist (CNS) in vascular access and IV therapy, I have dedicated my career to ensuring that patients receive the best possible care during a critical aspect of their treatment. However, just recently, my perspective shifted dramatically when I became a patient myself. This experience illuminated the intricate dynamics of patient care, the emotional landscape of being on the receiving end, and the vital role that empathy plays in nursing.
Being a patient can be a daunting experience, even for those of us who work in health care. The trauma and anxiety of entering a hospital, the uncertainty of outcome and diagnosis, and the discomfort of procedures can be overwhelming, especially in a trauma scenario.
As a CNS, I have always emphasised the importance of patient education and informed consent, yet I found myself grappling with the very emotions I often counsel others to manage. The fear of the unknown became palpable, and I realised how crucial it is for healthcare providers to acknowledge and validate these feelings.
Our specialty of vascular access is not merely a technical skill, it is an art that requires precision, patience, and an understanding of the patient's experience; it is also a specialty that is encountered by the majority of patients in all specialties. I have always strived to ensure that my patients feel comfortable and informed before any procedure. However, as a patient, I experienced first hand the significance of a gentle touch, clear communication, and a reassuring presence. Each attempt at insertion of a needle, and being passed on to different clinicians for further attempts, became a moment of vulnerability, and I appreciated the importance of a compassionate approach.
The emotional toll of being a patient cannot be overstated. I found myself reflecting on the many patients I had treated over the years. Their stories, fears and triumphs resonated with me in a new way and although I have seen thousands of patients and see what I do as normal, each patient's vascular access can be a huge event in their care. I realised that empathy is not just a buzzword; it is a fundamental aspect of patient care. As healthcare providers, we must cultivate an environment where patients feel heard and understood. This experience reinforced my belief that the human connection between nurse and patient is as vital as the clinical skills we possess.
‘As a patient, I experienced first hand the significance of a gentle touch, clear communication, and a reassuring presence’
I have always been an advocate for my patients, but my personal experience has deepened my resolve. I have witnessed the gaps in communication that can occur between patients and healthcare providers. It is essential that we, as clinicians, take the time to provide information to our patients about their treatment options, potential side effects, and the importance of vascular access in their overall care. Empowering patients with knowledge not only alleviates anxiety but also fosters a sense of ownership over their health journey.
My recent experience as a patient has been transformative, my road to recovery has been long, and I find myself more committed than ever to bridging the gap between clinical expertise and patient experience. I encourage my fellow health professionals to understand the vulnerability of being a patient in the vascular access service they provide, to listen actively, and to approach each interaction with compassion.
Being a patient has profoundly impacted my practice. It has reminded me that behind every procedure and every clinical decision lies a human being with hopes, fears, and a desire for healing. As we continue to advance in our fields, let us not forget the importance of empathy, education and advocacy. Together, we can create a healthcare environment that truly prioritises the patient experience, ensuring that every individual feels valued and cared for on their journey to wellness.