Civility and kindness: not just niceties, but fundamental pillars of quality care

Wednesday 20 October saw the publication of a new independent investigation by Dr Bill Kirkup: Reading the Signals: Maternity and Neonatal Services in East Kent.

New mandatory training set to transform outcomes for clients with learning disability

Oliver's death and the known significant health inequalities have been the driver for Ms McGowan to campaign for better outcomes. This has resulted in the government introducing a requirement within...

Redeployment: what have we learnt?

We can't respond to patient complaints using the one-size-fits-all approach

I question, therefore, to what extent the current NHS complaints process is fit for purpose. Which is why I was interested to read the latest research study by van Dael et al (2022), which sought to...

Using restorative practice in health care

‘A just culture considers wider systemic issues where things go wrong, enabling professionals and those operating the system to learn without fear of retribution … Generally in a just culture,...

Being a compassionate leader

‘A compassionate leader is someone who uses a high level of self-awareness and emotional intelligence to truly listen to what people tell them, then responds with empathy and action that makes a...

Poor leaders feed on illusory insecurity

With regard to the conducive environment,Yapp (2016) reflected that in order for toxic leaders to be successful they need an environment within which they can thrive. Yapp identified four elements...

How to unlock nurse leadership potential

First, the review is clear that, rather than focus on individual leadership development or potential, we should learn from other large organisations that invest heavily in taking a consistent approach...

A person, not a statistic

‘The report shows a systemic failure to listen to families affected, many of whom who had been doggedly persistent in raising issues over several years. One mother said that she felt like a “lone...

It's never easy to leave our comfort zone

Dolan talks about thinking of the world through the prism of another's lens. As one of the most passionate speakers around, he stresses the importance of valuing patients' time and puts the user...

Promoting professionalism

‘The autonomous evidence-based decision making by members of an occupation who share the same values and education.’ .

A vision for nursing research

‘Research led by nurses and contributions they make as members of multidisciplinary research teams can drive change. It is the cornerstone of high-quality, evidence-based nursing.’ .